Return and Refund Policy
Return and Refund Policy
We want you to be completely satisfied with your purchase from [Insert Your Store Name]. If you are not happy with your order, we are here to help.
1. Returns
- Return Window: You have 30 days from the date of delivery to return your purchase.
- Condition: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
- Proof of Purchase: We require a receipt or proof of purchase to complete your return.
2. Non-Returnable Items
Certain types of items cannot be returned:
- Sale items or products marked "Final Sale".
- Personalized or custom-made products.
- Perishable goods or intimate apparel (for hygiene reasons).
3. Refund Process
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
- Approved Refunds: If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 7–10 business days.
- Shipping Costs: You will be responsible for paying for your own shipping costs for returning your item unless the item is defective or damaged upon arrival.
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at [Insert Your Support Email].
5. How to Initiate a Return
To start a return, please contact our support team at [Insert Your Support Email] with your order number and the reason for the return.