Policies Overview
'The continent' is the heart of the world! Our brand symbol and trademark the beating 'Afriheart' gives adoration of the continent a wearbal asset to all.
DELIVERY & RETURNS POLICY
We understand that occasionally a purchase may not meet your expectations. We accept returns provided the item is in its original condition, in accordance with the following conditions:
Conditions for Return of Merchandise
- Proof of purchase is required (e.g., receipt or transaction reference number).
- The merchandise must be in its original condition (i.e., unworn, unused, unwashed, with all tags and labels attached).
- The merchandise must be returned within 14 days of purchas
Defective Merchandise
- The defect must result from an established quality issue (e.g., poor stitching, fabric defects such as color runs or printing errors).
- Defects must not be due to excessive wear, negligence, or failure to follow care instructions on the garment label, and the items must have been used for their intended purpose.
- The merchandise must be returned within 30 days of purchase.
Items Purchased During a Sale or Promotion
- Refunds will not be issued for items purchased during a sale.
- Customers may return sale items for an exchange for another item of equal or greater value (in which case, the customer must pay the difference) during the sale period.
- After the sale period has concluded, no returns or exchanges on sale items will be permitted.
- Items purchased as part of a bundled offer (e.g., buy one get one free, take two for a specified price) must be returned together for an exchange or refund.
Please note that the order receipt may be used only once for exchanging a product.
PRIVACY POLICY
Privacy Policy for The Continent Apparel
**Effective Date:** 01/09/2024
At The Continent Apparel, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website and make purchases from us.
Information We Collect
We may collect personal information such as your name, email address, phone number, billing and shipping addresses, and payment information. We also collect non-personal information through cookies and similar technologies.
How We Use Your Information
We use your information to:
- Process and fulfill your orders.
- Communicate with you regarding your orders.
- Improve our products and services.
- Send promotional materials if you have opted in.
Sharing Your Information
We do not sell or rent your personal information. We may share your information with service providers who assist us in operating our website and fulfilling orders, or when required by law.
Data Security
We implement measures to protect your personal information. However, no method of transmission over the internet is completely secure.
Your Rights
You have the right to access, correct, or delete your personal information and opt-out of promotional communications. To exercise these rights, please contact us.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page.
Contact Us
If you have any questions about this Privacy Policy, please contact us.
Thank you for choosing The Continent Apparel. Your privacy is important to us.